At QiMarket, we understand that sometimes you may need to cancel an order. Please carefully review our cancellation policy below.
- Cancellation Before Shipment
If you need to cancel your order before it has been shipped, please contact our customer service team as soon as possible at [email protected]. We will do our best to accommodate your request. - Cancellation After Shipment
If you need to cancel your order after it has been shipped, please contact our customer service team as soon as possible at [email protected]. Please note that you will be responsible for the shipping costs associated with the return.
Once we receive your returned item(s), we will process your refund within 7 business days. Refunds will be issued in the same form of payment used to make the original purchase, minus any shipping and handling charges.
- Exceptions
Please note that customized or special-order items cannot be cancelled or returned. - Changes to This Policy
We may update this cancellation policy from time to time. We will notify you of any material changes by posting a notice on our website. - Contact Us
If you have any questions or concerns about our cancellation policy, please contact us at [email protected].
Thank you for shopping with us!
