At QiMarket, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange your item(s) within 7 days of delivery. Please note that some items may be subject to a restocking fee.
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [email protected] within 7 days of delivery to request a Return Authorization (RA) number.
- Pack the item(s) securely in the original packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
- Write the RA number clearly on the outside of the box.
- Ship the item(s) to the address provided by our customer service team. Please note that you will be responsible for the shipping costs associated with the return or exchange.
Once we receive your returned item(s), we will process your refund or exchange within 7 business days. Refunds will be issued in the same form of payment used to make the original purchase.
Please note the following terms and conditions:
- Items must be returned in their original packaging and in good condition. We reserve the right to refuse returns that are not in their original packaging or that have been damaged.
- Customized or special-order items cannot be returned or exchanged.
- Shipping and handling charges are non-refundable.
- We are not responsible for items that are lost or damaged during return shipping. We recommend that you use a trackable shipping method and purchase shipping insurance.
If you have any questions or concerns about our return policy, please contact our customer service team at [email protected] . Thank you for shopping with us!
